Hello, I'm

Joseph Russell
Maricaban

|

I help businesses improve daily operations through reliable virtual assistance, customer support, administrative management, and technical solutions backed by my IT and customer service experience.

Hire Me View Resume

Customer Support

Phone • Chat • Email

Administrative Support

Data • Documentation • Organization

Technical Support

IT • Troubleshooting • Systems

Web & Automation

HTML • CSS • JavaScript

Joseph Russell Maricaban
Available for Remote Work
About Me

Combining customer support experience and technical skills to support business operations.

I am an Information Technology graduate transitioning into virtual assistance, with professional experience in customer support, account management, administrative tasks, and technical operations.

My background in BPO customer service and IT allows me to handle customer communication, documentation, CRM management, technical troubleshooting, and digital tools with a strong focus on accuracy and efficiency.

I aim to support businesses by bringing reliable communication, organized workflows, problem-solving skills, and the ability to adapt to different processes and tools.

Experience

BPO Customer Support, Technical Assistance, and Business Operations

Education

Bachelor of Science in Information Technology

Skills

CRM Management, Web Development, QA Testing, Documentation

How I Can Help

Supporting Business Operations Through Customer Service and Technology

Bringing customer support experience, administrative skills, and technical knowledge to help businesses improve daily workflows.

Customer Support

Helping businesses maintain strong customer relationships through professional communication and problem-solving.

  • Email Support
  • Chat Support
  • Customer Inquiry Handling
  • Complaint Resolution
  • CRM Documentation

Administrative Support

Organizing information and supporting business processes through accurate documentation and efficient workflows.

  • Data Entry
  • File Management
  • Documentation
  • Internet Research
  • Record Management

Technical VA Support

Combining IT knowledge with business support to assist with technical and digital tasks.

  • Website Assistance
  • Software Testing
  • Bug Reporting
  • Technical Documentation
  • Database Support
My Skills

Skills & Expertise

A combination of customer service experience, administrative knowledge, and technical skills.

Customer Support

90%

CRM & Account Management

85%

Documentation & Reporting

90%

Web Development

75%

Software Testing

80%

Cybersecurity Fundamentals

70%

Technical Tools

HTML5 CSS3 JavaScript PHP MySQL Python PowerShell CRM Systems
My Experience

Professional Journey

Experience supporting customers, business operations, and technical workflows.

Jan 2026 - Feb 2026

Customer Service Representative

ProbeCX

Managed customer accounts, billing concerns, payment reviews, and CRM documentation while supporting accurate account resolution.

Sep 2025 - Dec 2025

Customer Service Representative

Foundever

Provided phone, chat, and email support for LG Online Business Store customers handling orders, refunds, deliveries, and inquiries.

Feb 2025 - Jun 2025

Cyberthreat Intern

Trend Micro Inc.

Supported software development and cybersecurity operations through testing, documentation, frontend improvements, and automation.

Jul 2021 - Aug 2021

Special Program for Employment of Students

Public Employment Service Office

Assisted administrative operations through digital filing, data processing, and document organization.

My Work

Projects & Experience Highlights

Examples of technical, operational, and support work that demonstrate my skills and capabilities.

Resort Reservation Management System

Full Stack Development Project

Developed a web-based reservation system designed to improve booking management and customer transaction processes.

PHP HTML5 CSS3 JavaScript MySQL

Software Testing & Cybersecurity Support

Trend Micro Internship

Supported internal systems through testing, bug documentation, UI improvements, technical documentation, and workflow automation.

Testing Documentation PowerShell Automation

Customer Support Operations

Foundever & ProbeCX Experience

Handled customer inquiries, account concerns, billing issues, transactions, and CRM documentation while maintaining service quality.

CRM Email Support Chat Support Account Management
Certifications

Continuous Learning & Development

Certifications that support my technical knowledge and professional growth.

Networking Basics

Cisco Networking Academy

2025

JavaScript Essentials 1

Cisco Networking Academy

2025

Python Essentials 1

Cisco Networking Academy

2025

Introduction to Cybersecurity

Cisco Networking Academy

2024

Computer Hardware Basics

Cisco Networking Academy

2024
Contact Me

Let's Work Together

Looking for a reliable Virtual Assistant who can support customer operations, administrative tasks, and technical workflows?

I would be happy to discuss how I can help your business improve productivity and efficiency.

Email

josephrussellm@gmail.com

Phone

+63 995 0966 388

Location

Antipolo City, Philippines

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